Return Policy

Last Updated: November 2, 2024

We strive to deliver high-quality, custom-made products, and your satisfaction is very important to us. Because all items are made on demand, our return policy is specific to the nature of our print-on-demand products:

1. Return Eligibility

• We accept returns only for defective, damaged, or misprinted items. If your item arrives in poor condition or has an error, please reach out within 30 days of receiving the item to initiate a return or exchange.
• Due to the custom nature of our products, we cannot accept returns for reasons such as incorrect ordering, sizing issues, or change of mind. Please double-check all details before placing your order.

2. Reporting an Issue

• To report a defective or damaged item, please contact us at innericon99@gmail.com with:
  • Your order number
  • A photo of the item showing the issue
• Once we review the details, we’ll provide instructions for a replacement or refund as appropriate.

3. Condition of Returned Items

• For items approved for return, original packaging is not required. However, items should be returned in secure packaging to prevent further damage during shipping.

4. Refunds and Replacements

• If your return is approved, we’ll process your refund or replacement promptly. Refunds are issued to the original payment method and may take 3-7 business days to reflect, depending on your bank.

5. Customer Support

• For questions or help with your order, feel free to contact us:
  • Email: innericon99@gmail.com
    
  • Instagram: innericon_
  • We aim to respond to emails and messages within 24-48 hours.

Thank you for choosing InnerIcon!